Refund policy

*RETURNS & EXCHANGES POLICY*

*CHANGE OF MIND?*

No worries! Should you decide to change your mind, you have the flexibility to return or exchange any product within seven days for store credit, whether purchased online or in-store. The product must be in resalable condition and returned in its original packaging to be eligible.

For change of mind returns, a store credit will be issued within 7 days. Please note that refunds are not available for change of mind.

You are responsible for covering the original and return shipping charges, including orders cancelled during transit. Any order placed online or in-store that is in the process of being fulfilled and needs to be cancelled or refunded will be exchanged for store credit.

*STORE CREDIT:*

Upon receiving the returned product and confirming its resalable condition, we will issue store credit or a replacement, depending on the circumstances. Returns requested after seven days of receiving the item will not be accepted.

To qualify for a return, the item must be unused and in its original packaging. Store purchases must be returned to the store along with your proof of purchase.

To receive store credit for a change of mind, you must cover the return shipping costs. Please note that we will not issue a credit note until we have received the product back at our premises and confirmed its original, unopened, and undamaged packaging.

Store credit has no expiry date and can be transferred.

*FAULTY OR INCORRECT ITEM?*

If you receive a faulty or incorrect item, it needs to be returned to us. We will cover the return shipping costs if the item was picked up from the local depot. Please drop off the item at the original local depot, and we will provide you with the necessary Return to Sender documents. The item will then be replaced or refunded with store credit, including the shipping cost. Contact us to initiate a claim.

*ITEM DAMAGED IN TRANSIT?*

While most bulky items may incur minor scratches during transit, we take measures to securely package all products to ensure safe delivery. If the product is damaged, you have the right to refuse acceptance from the freight carrier due to damage. If you accept the package and later discover damage while opening it, you must contact us within 24 hours before any installation. We will require proof of damages, such as pictures, emailed to operation@ZEUS4x4.com.au, to process a claim with the carrier.

It is the receiver's responsibility to submit all images and inspection reports of the damaged product to the carrier for a refund on the freight charges paid during checkout.

*FREIGHT PRODUCT COVER?*

We recommend adding Freight Product Cover for additional protection. See the link provided for more details.

*WHAT CAN BE RETURNED?*

All products, except for special orders, are eligible for return. However, returns are subject to evaluation, and store credit will be issued based on the situation.

*WHEN TO RETURN ITEMS?*

Items must be returned within seven days of receipt. Returns requested after seven days will not be accepted.

*WHERE TO RETURN ITEMS?*

Return items to Unit 2/19 Chifley Street, Smithfield NSW 2164. If the product was picked up from a local depot, it must be returned to the original local depot. Return To Sender documents will be provided before organizing the return.

*PACKAGING REQUIREMENTS?*

Items must be returned in their original packaging and in resalable condition. Please notify us before returning any items. Failure to return items in the original packaging may affect the acceptance of the return, and repackaging fees may apply.

*ADDITIONAL NOTES*

We are not responsible for damages incurred during installation or due to incorrect installation. Please inspect your product for manufacturer defects or shipping damage before installation. Contact us immediately if you notice any issues.

Before initiating any returns or exchanges, contact our customer service representatives at operations@ZEUS4x4.com.au. Provide your order number, name, contact details, a detailed description of the issue, photographs, and reasons for return. Authorized returns will receive further instructions via email within 24 business hours.

*REFUNDS, LATE REFUNDS, SALE ITEMS, EXCHANGES, GIFTS, AND SHIPPING*

Please refer to our full policy for detailed information on refunds, late refunds, sale items, exchanges, gifts, and shipping procedures

*REFUNDS (IF APPLICABLE):*

Upon receiving your return and inspecting the item, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a few days.

*LATE OR MISSING REFUNDS (IF APPLICABLE):*

If you haven't received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing period before a refund is posted. If you've completed these steps and still haven't received your refund, please reach out to us at operations@ZEUS4x4.com.au.

*SALE ITEMS (IF APPLICABLE):*

Only regular-priced items may be refunded; unfortunately, clearance items cannot be refunded.

*EXCHANGES (IF APPLICABLE):*

We only replace items with manufacturing defects. If you need to exchange an item for the same product, please email us at operations@ZEUS4x4.com.au for further instructions on returning the item to OZI 4X4, Unit 2/19 Chifley Street, Smithfield, New South Wales 2164, Australia.

*GIFTS:*

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of the return.

*SHIPPING:*

To return your product, mail it to OZI 4X4 PTY LTD, Unit 2/19 Chifley Street, Smithfield NSW 2164, Australia. If the product was picked up from a local depot, it must be returned to the original local depot, and we will provide you with Return To Sender documents before organizing the return.

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for your exchanged product to reach you may vary depending on your location. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.